Terms and Conditions

Last Updated: February 2026

These Terms and Conditions ("Terms") govern your use of www.skilmap.com ("the Website") and SKILMAP online tutoring services operated by Nuvable Inc. ("we," "us," or "our"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

Company Information

• Registered Company: Nuvable Inc.
• Service Brand: SKILMAP Online Tutoring
• Website: www.skilmap.com
• Contact Email: contact@skilmap.com

Intellectual Property

All content and materials available on the Website, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, are the property of Nuvable Inc. or its licensors and are protected by intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works of any content or materials on the Website without our prior written consent.

User Conduct

When using the Website, you agree to abide by the following guidelines:

• Do not use the Website for any unlawful purpose or in violation of any applicable laws or regulations.
• Do not upload, post, or transmit any content that is abusive, defamatory, harassing, or infringing on the rights of others.
• Do not engage in any activity that could disrupt or interfere with the functioning of the Website or the servers and networks connected to the Website.
• Do not attempt to gain unauthorized access to any portion of the Website, other users' accounts, or any other systems or networks.
• Maintain respectful communication with tutors and staff at all times.
• Ensure students are supervised appropriately during online tutoring sessions.

Service Agreement

Registration and Account

• Parents/guardians must provide accurate and complete information when registering for tutoring services.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorized use of your account.

Payment Terms

• Payment for tutoring services must be made according to the agreed-upon pricing plan.
• Introductory rates are subject to the terms specified at the time of enrollment.
• We reserve the right to modify pricing with advance notice to existing customers.
• Failure to pay may result in suspension or termination of services.

Refund Policy

Complaint Resolution Process

If you are dissatisfied with our services:

1. Contact Your Academic Counselor: All complaints or concerns must first be directed to your assigned Academic Counselor.
2. Collaborative Resolution: We will work with parents/guardians to address concerns and find appropriate solutions.
3. Available Remedies: Solutions may include:
   • Tutor reassignment
   • Curriculum adjustments
   • Additional support sessions
   • Modified learning plans
4. No Monetary Refunds: Remedies will not include refunds, credits, or monetary compensation.

Cancellation and Rescheduling

• Session cancellations must be made at least 24 hours in advance to avoid charges.
• Rescheduling requests should be submitted through your academic counselor.
• Repeated no-shows may result in service termination without refund.
• Service cancellation does not entitle you to a refund of any fees already paid.

Educational Services

• SKILMAP provides supplemental educational support and does not replace formal schooling.
• Tutors will work with school textbooks and curriculum when provided.
• Progress reports and assessments will be provided periodically to parents/guardians.
• We offer services across multiple countries and time zones as specified on our website.
• We do not guarantee specific academic outcomes, grade improvements, or test scores.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

1. NUVABLE INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
2. NUVABLE INC.'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
3. NUVABLE INC. IS NOT RESPONSIBLE FOR ANY ACADEMIC OUTCOMES, GRADE CHANGES, TEST SCORES, OR EDUCATIONAL RESULTS.
4. THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Disclaimer of Liability

The information provided on the Website is for general informational purposes only. We make no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, or suitability of the information. Your use of the Website and reliance on any information is at your own risk.

Third-Party Links

The Website may contain links to third-party websites. We have no control over the content, accuracy, or privacy practices of these websites and are not responsible for any damages or losses incurred as a result of your use of or reliance on any third-party websites. We encourage you to review the terms and privacy policies of those websites.

Indemnification

You agree to indemnify, defend, and hold harmless Nuvable Inc. and its affiliates, directors, officers, employees, and agents from any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising out of or in connection with:

• Your use of the Website or Services
• Any violation of these Terms
• Your violation of any rights of another party
• Any disputes with tutors or other users

Dispute Resolution and Arbitration

1. Mandatory Informal Resolution: Before initiating any legal action, you must contact your Academic Counselor to attempt informal resolution.
2. Binding Arbitration: Any disputes that cannot be resolved informally shall be settled by binding arbitration in accordance with the American Arbitration Association rules.
3. Class Action Waiver: You waive any right to participate in class action lawsuits or class-wide arbitration.
4. Jurisdiction: Arbitration shall take place in New York, USA.

Changes to the Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the Website after the posting of changes constitutes your acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, USA. Any disputes arising out of or in connection with these Terms shall be resolved exclusively by the courts located in New York, USA.

International Legal Compliance

While these Terms are governed by New York law, we also comply with applicable laws in the countries where we operate:

United Kingdom & Ireland:

• GDPR and UK GDPR compliance for data protection
• Consumer Rights Act 2015 (UK)
• Distance Selling Regulations
• Users retain statutory rights that cannot be waived by these Terms

Canada:

• PIPEDA compliance for personal information
• Consumer Protection Acts (provincial)
• Quebec residents: Consumer Protection Act and Charter of the French Language

Australia:

• Australian Consumer Law (ACL)
• Privacy Act 1988
• Consumer guarantees that cannot be excluded

United States:

• COPPA compliance for children's privacy
• State-specific privacy laws (e.g., CCPA for California)
• FTC regulations for online services

Middle East (Oman):

• Compliance with local telecommunications and data protection regulations
• Respect for cultural and legal requirements

Consumer Rights Notice

Nothing in these Terms affects your statutory rights as a consumer under applicable law. In jurisdictions where certain terms cannot be waived or limited (such as consumer guarantees in Australia or statutory rights in the UK), those rights remain in full force regardless of these Terms.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

• Email: contact@skilmap.com
• Company: Nuvable Inc.
• Service: SKILMAP Online Tutoring