Privacy Policy

Last Updated: February 2026

This Privacy Policy explains how Nuvable Inc. ("we," "us," or "our"), operating under the SKILMAP brand, collects, uses, discloses, and protects the personal information of visitors to our website www.skilmap.com (the "Website") and users of our online tutoring services. We are committed to maintaining the privacy and confidentiality of the information you provide to us. By accessing or using our Website, you consent to the practices described in this policy.

Information We Collect

We may collect personal information from you when you voluntarily provide it to us, such as when you fill out a contact form, register for tutoring services, subscribe to our newsletter, or communicate with us. The types of personal information we may collect include:

• Contact information (such as name, email address, phone number)
• Demographic information (such as age, gender, location)
• Student information (grade level, subjects of interest, learning needs)
• Payment information (processed securely through third-party payment processors)
• Information provided in your communications with us
• Session recordings and educational progress data (with consent)

We may also collect certain non-personal information automatically when you visit our Website, such as your IP address, browser type, operating system, and browsing behavior. This information is used to analyze trends, administer the Website, track user movements, and gather broad demographic information for aggregate use.

Children's Privacy (COPPA Compliance)

Our services are designed for K-12 students, which includes children under the age of 13. We comply with the Children's Online Privacy Protection Act (COPPA) and take special care to protect children's privacy:

• We obtain verifiable parental consent before collecting personal information from children under 13.
• Parents have the right to review, delete, or refuse further collection of their child's information.
• We collect only the minimum information necessary to provide tutoring services.
• Children's information is never sold or shared for marketing purposes.
• Parents can contact us at contact@skilmap.com to exercise their rights regarding their child's information.

How We Use Your Information

We may use the personal information we collect from you for the following purposes:

• To provide and deliver tutoring services
• To communicate with parents/guardians about student progress and scheduling
• To match students with appropriate tutors based on their needs
• To process payments and manage billing
• To send you promotional emails or newsletters (you can opt-out at any time)
• To respond to your inquiries and provide customer support
• To improve our services and Website
• To conduct assessments and track educational progress
• To detect and prevent fraud or other illegal activities
• To comply with applicable laws, regulations, or legal obligations

Sharing of Your Information

We may share your personal information with third parties in the following circumstances:

• With tutors assigned to your student (limited to information necessary for tutoring)
• With service providers, contractors, or agents who perform services on our behalf (e.g., payment processors, video conferencing platforms)
• With academic counselors who manage your student's learning plan
• In connection with a merger, acquisition, or sale of all or a portion of our assets
• When required by law, court order, or government regulation
• With your consent or at your direction

We do not sell, trade, or otherwise transfer your personal information to outside parties for their own marketing purposes.

Data Security

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, use, or disclosure. Our security measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Background checks for all tutors and staff
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Session Recordings

With your consent, we may record tutoring sessions for quality assurance, training purposes, and to allow students to review lessons. Session recordings are:

• Stored securely and accessible only to authorized personnel
• Available to parents/guardians upon request
• Retained for a limited period as specified in our data retention policy
• Never shared publicly or used for marketing purposes

Third-Party Links

Our Website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites and are not responsible for the actions of such third parties. We encourage you to review the privacy policies of those websites before providing any personal information.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Parental Rights: Review, delete, or refuse further collection of your child's information

To exercise these rights, please contact us at contact@skilmap.com.

Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

International Data Transfers

As we serve students across multiple countries (USA, Canada, UK, Ireland, Australia, Oman), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

International Privacy Compliance

GDPR Compliance (UK & Ireland)

For users in the United Kingdom and Ireland, we comply with the General Data Protection Regulation (GDPR) and UK GDPR. You have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

Legal Basis for Processing: We process your data based on:

• Consent (for marketing communications)
• Contract performance (to provide tutoring services)
• Legitimate interests (to improve our services)
• Legal obligations (to comply with laws)

Data Protection Officer: For GDPR-related inquiries, contact us at contact@skilmap.com

UK/Ireland Supervisory Authorities:

• UK: Information Commissioner's Office (ICO) - www.ico.org.uk
• Ireland: Data Protection Commission - www.dataprotection.ie

PIPEDA Compliance (Canada)

For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Canadian residents have rights similar to GDPR, including:

• Right to access personal information
• Right to challenge accuracy of information
• Right to withdraw consent
• Right to file a complaint with the Privacy Commissioner of Canada

Canadian Privacy Authority: Office of the Privacy Commissioner of Canada - www.priv.gc.ca

Australian Privacy Principles (Australia)

For users in Australia, we comply with the Privacy Act 1988 and Australian Privacy Principles (APPs). Australian residents have rights to:

• Access and correct personal information
• Make privacy complaints
• Request information about overseas disclosures

Australian Privacy Authority: Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au

COPPA Compliance (USA)

For users in the United States, we comply with the Children's Online Privacy Protection Act (COPPA) as detailed in the Children's Privacy section above.

Middle East Data Protection (Oman)

For users in Oman and the Middle East region, we respect local data protection regulations and cultural considerations. We ensure:

• Secure data handling practices
• Respect for local privacy expectations
• Compliance with applicable local laws

Cross-Border Data Transfers

When transferring data internationally, we use appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Encryption and security measures during transfer
• Data processing agreements with third-party service providers

Exercising Your Rights

To exercise any of your privacy rights under GDPR, PIPEDA, Australian Privacy Principles, or other applicable laws, please contact us at:

• Email: contact@skilmap.com
• Subject Line: "Privacy Rights Request - [Your Country]"
• Include: Your name, email, country of residence, and specific request

We will respond to your request within the timeframes required by applicable law (typically 30 days for GDPR requests).

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:

• Email: contact@skilmap.com
• Company: Nuvable Inc.
• Service: SKILMAP Online Tutoring